At MATRIX KITCHEN MAKERS, we prioritize the satisfaction and success of our customers beyond the initial purchase. Our commitment to exceptional service extends to our comprehensive after-sales support. We believe that ongoing assistance and reliable maintenance are crucial for the seamless operation of your commercial kitchen equipment. Here’s how we ensure your continued satisfaction

TIMELY RESPONSE AND SUPPORT

Our dedicated customer support team is readily available to address your inquiries and provide timely assistance. Whether you have a question, need technical guidance, or require troubleshooting, we strive to provide prompt and helpful solutions. You can reach out to us via phone, email, or Whats app online support, and our knowledgeable team will be there to assist you.

PROFESSIONAL MAINTENANCE SERVICES

Proper maintenance is vital to keep your commercial kitchen equipment running at its best. We offer professional maintenance services to ensure the optimal performance and longevity of your equipment. Our trained technicians are equipped with the expertise and tools necessary to conduct regular inspections, preventive maintenance, and repairs. By scheduling routine maintenance, you can minimize downtime, prevent unexpected breakdowns, and prolong the lifespan of your equipment.

GENUINE REPLACEMENT PARTS

In the event that replacement parts are needed for your commercial kitchen equipment, we provide genuine components to guarantee compatibility and performance. Our inventory of high-quality, an original part ensures that any replacements are of the same standard as the original equipment. We understand the importance of using authentic parts to maintain the integrity and reliability of your equipment.

EQUIPMENT UPGRADES AND ENHANCEMENTS

As technology advances and your business evolves, you may require upgrades or enhancements to your existing equipment. Our team can assess your needs and recommend appropriate upgrades or modifications to optimize performance, energy efficiency, and functionality. We stay up-to-date with the latest industry advancements to provide you with the best options for enhancing your kitchen operations.

TRAINING AND KNOWLEDGE SHARING

We believe that proper training is essential to maximize the potential of your commercial kitchen equipment. Our team offers training sessions and knowledge sharing opportunities after installation of your equipment to ensure that you and your staff are proficient in operating and maintaining the equipment at your place. By providing you with the necessary skills and knowledge, we empower you to leverage the full capabilities of our products.

EXTENDED WARRANTIES AND SERVICE CONTRACTS

To further enhance your peace of mind, we offer extended warranties and service contracts (Annual Maintenance Contracts) for selected equipment. These additional coverage options provide you with extended protection and priority service, giving you confidence in the reliability and longevity of your investment.

At MATRIX KITCHEN MAKERS, we stand by our commitment to exceptional service after sales. We strive to be your trusted partner, supporting your commercial kitchen operations with reliable assistance, maintenance services, and genuine parts. Your success is our priority, and we are dedicated to ensuring your satisfaction with our products and services.

Contact us today to learn more about our service after-sales offerings and discover how we can continue to support your commercial kitchen needs.